Frequently Asked Questions
Everything you need to know about your Naturehike shopping experience.
How long does shipping take and what are the costs?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Shipping is free on all orders over $75 within the continental US. International shipping rates are calculated at checkout.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Return shipping is free for all domestic exchanges.
How do I determine my size in Naturehike apparel?
Each product page features a detailed size guide with specific measurements. As our gear is designed for outdoor performance, we recommend sizing up if you prefer a looser fit for layering.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna and Afterpay.
Are your products sustainably sourced?
Yes, Naturehike is committed to sustainability. We use recycled materials in our synthetic insulation and ensure all down-filled products are RDS (Responsible Down Standard) certified.
How should I care for my technical outdoor clothing?
To maintain the integrity of waterproof coatings and technical fabrics, we recommend machine washing on a cold, gentle cycle with mild detergent and air drying. Avoid fabric softeners and bleach.